Jordan have approved amendments to the civil status registration legislation, which establishes a digital ID system and requires its use for accessing public services.
Amendments to the law were approved by a majority of members of the House of Representatives on April 13, following discussions by Parliament’s Legal Committee, [1] according to Jordan News. The legislation encompasses three main provisions, one of which is the formal adoption of a digital ID, mandated for access to various services in both the government and private sectors.
The law will come into effect once it is officially published. The digital ID is characterized in the legislation as the electronic equivalent of a citizen’s national ID card and will be recognized by all government entities and private sector organizations. Its issuance will be limited to platforms sanctioned [2] by the Ministry of Digital Economy and Entrepreneurship.
Additionally, the legislation introduces a digital mail address system that requires all citizens over the age of 18 to submit their physical addresses, which will be used for communication regarding administrative matters and other correspondences. The legislation introduces a digital mail address system that mandates all citizens over the age of 18 to declare their physical addresses. This system will ensure that citizens are informed of all administrative matters and correspondences pertaining to them.
The revised law includes fines for missing documents. The fees for obtaining replacement IDs or family books for first, second, and subsequent losses have been set at 10, 15, and 30 Jordanian dinars, respectively. [3] The Jordan government states that the modifications to the civil registration law are part of a broader initiative to enhance the nation’s digital transformation. Authorities contend that by making digital IDs mandatory for public service access, the transition to a fully digital ecosystem will be accelerated, providing greater convenience for citizens. They argue that the digital ID will facilitate secure and trusted online transactions while improving the efficiency of the country’s public administration.
Jordanians have been utilizing [4] the Sanad digital government application to access public services, which incorporates iris biometrics technology from IrisGuard, [5] an electronic payment solutions company based in the UK. In 2025, officials [6] reported that 80% of public services were available through this platform. Key developments included the introduction of the electronic passport, airport e-gates, a unified national government services registry, a tax e-invoicing system, and an open data platform that hosts over 3,800 datasets. In the health sector, the Digital Health Centre was established, launching telemedicine services in five peripheral hospitals during the initial phase.
The national vaccination platform and the birth and death notification system were upgraded, while digital IDs for foreigners and refugees were activated, raising the total number of activated digital identities to two million, according to the ministry. Furthermore, by December 2025, 9,000 public sector employees had received training in artificial intelligence applications. The introduction of the digital ID means customers can carry out banking transactions without the need for a physical ID card. Customers would utilize the digital ID in conjunction with the bank's queuing system. This service was developed in partnership with [7] the Jordanian IT firm OFFTEC, as [8] reported by Sahara News.
In July, the Arab Bank become [9] the first bank in Jordan to accept national digital ID as a substitute for a physical identification card. “The move is part of Arab Bank’s ongoing commitment to driving digital transformation with maximum speed, efficiency, and security. Through the new service, customers can present their digitally certified ID via the Sanad app by scanning the QR code displayed in the digital document, which will be officially recognized as a valid form of identification at the bank’s branches throughout the Kingdom,” said the Arab Bank in a statement. “This initiative was implemented in collaboration with the Ministry of Digital Economy and Entrepreneurship the governmental body enabling Jordan’s digital infrastructure which seeks to expand the use of digital IDs across sectors through strategic initiatives aimed at streamlining processes and improving service efficiency.”